Support

What to put in the first message

The more of this arrives in the first message, the sooner the answer stops being a question back.

• The name of the application and, if you have it, its version number.
• The device and the operating system version it runs.
• What you did, what you expected and what happened instead.
• A screenshot or a screen recording, where the problem can be seen.

If you are the publisher, not the user

Requests about a release, a rejection, an account or a key go to the same address. Name the application and the store, and say whether the release is blocked, anything blocking a submission is answered first.

We never ask for a password. We ask to be invited into your App Store Connect or Play Console with a named role, which you grant and can withdraw at any time.

Data and account deletion

If an application we publish holds an account for you and you want that account and its data removed, write to [email protected] from the address the account uses, and name the application. We confirm the deletion within thirty days and tell you what was removed and what, if anything, the law requires us to keep.

Where an application stores everything on your own device, deleting the application deletes the data with it; we will say so plainly rather than ask you to wait thirty days for nothing.

Security reports

Send anything that looks like a vulnerability to [email protected] with the word security in the subject. Please give us the detail needed to reproduce it, and time to fix it before it is published anywhere else.